Terms and conditions

Credit card payments in favor of Magma Geopark are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

General Conditions of Contract

These general conditions of contract (“Agreement”) govern the contractual relationship between customers (“You”)  who use our services to purchase Tours (“Tour”) through www.magmageopark.trekksoft.com (“Site”) and Magma Geopark AS (Norwegian organisation number 993 923 966) in respect of guided Tours organized by Magma Geopark and performed by its guides.

You must read this Agreement before booking a Tour. This contract is concluded once Magma Geopark has accepted a booking You have made in writing (email or via the internet) or by telephone. By booking a Tour, You warrant that You understand, agree to and accept all terms and conditions contained here.

You agree that Norwegian law applies to this Agreement, as well as all to other legal concerns between You and Magma Geopark.

 

1. Terms of payment

Payment for guided Tours organized by Magma Geopark is due in advance. You can pay by credit card (Visa or Mastercard).

All prices are quoted included Norwegian VAT (MVA).

Online payments via the Site may only be made at the time of booking. Payments will be made through a secure environment. Magma Geopark uses a third party service to process Your credit card information and does not store credit card details.  You hereby agree to hold Magma Geopark harmless for any damages that may result should any personal information about You be released by any third parties.

 

2. Alteration and cancellation by You

You are responsible for providing accurate, timely and complete information in connection with booking any Tour.

Alteration includes changes to dates, times, and numbers of participants of confirmed Tours.

The first alteration of the dates and times is free of charge; for any further date and time alterations a fee of 200 NOK will be charged. Extra participants will induce normal additional costs according to the prices stated on the Site, and are free of extra booking charging fees. Any unadvised reduction in number of participants or duration of the Tour will not alter the fee for the booked Tour already calculated.

Alterations have to be made at least 24 hours in advance,

Any cancellation by You must be made by telephone or email and acknowledged by Magma Geopark.

Refunds for cancelled booked Tours will be made on the following basis – Cancellation received and acknowledged by Magma Geopark:

More than 1 month before the booked Tour date: 75% refund

More than 2 weeks before the booked Tour date: 50% refund

2 weeks or less before the booked Tour date: no refund

In addition, a refund fee of 200 NOK applies, regardless how long before the Tour the cancellation was made.

Cancellation charges of involved partner institutions (bus companies, hotels, restaurants etc.) will be charged according to their conditions. Refunds will be transferred using the same payment method as the original payment performed by You.

The maximum waiting time of the guides is 10 minutes. In the event of a late arrival the duration of the Tour will be reduced accordingly. If the client for the booked Tour does not arrive (”no show”) then Magma Geopark will make no refund and reserves the right to levy an addition cancellation fee of 10%.

 

3. Alteration and cancellation by Magma Geopark

Bookings confirmed by Magma Geopark will be allocated suitably qualified guides to meet the client’s requirements. Guides will be carrying a first-aid kit, safety, emergency and communication equipment, navigation equipment, water and food supplies.

Magma Geopark reserves the right to substitute guides as necessary, the replacement guide being of equal qualification.

Tour programmes may be altered in unforeseeable circumstances. Magma Geopark will do all it can to offer alternative, equally satisfactory arrangements or another solution in such cases.

Magma Geopark is entitled to cancel Tours in cases of force majeure (e.g. natural catastrophes, unrest, strikes) or in the event of government action, accidents, technical defects etc. Amounts already paid will be reimbursed.

Magma Geopark is explicitly allowed to reschedule or cancel any Tour due to weather conditions in the event that personal-safety can no longer be accounted for. You may choose between a rescheduling of the Tour OR a credit towards an alternative Tour OR a full refund of all costs paid, minus possible cancellation fees from involved partner institutions (bus companies, hotels, restaurants etc.) for services already booked and paid.

In case You show up at a Tour without having with You the necessary equipment, clothes and water/food as stated in the Product Description and Additional Information on the Site, and/or information sent to You by email and/or SMS prior to the trip, Magma Geopark has the full right to cancel Your booking at the start of the Tour and deny Your participation. In such a case, You agree that no refund will be given by Magma Geopark.

 

4. Risk and liability

You acknowledge that all travel involves an element of risk and that Tours offered by Magma Geopark may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and You, Your estate, Your family, heirs and assigns hereby release Magma Geopark and its guides from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of Your participation in the Tours offered by Magma Geopark or as a result of the negligence of any party, including the guide or any employee, officer, agent, contractor or assign of Magma Geopark, whether such negligence is passive or active.

Prior to Tour commencement, Magma Geopark may ask You to sign a Liability Release. Signing of the Liability Release is required.

Under no circumstances will Magma Geopark be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement or from the provision of any Tours purchased from the Site. Furthermore, the total liability of Magma Geopark arising with respect to this Agreement and the Site shall in no event exceed the total amounts paid by You to Magma Geopark under this Agreement.

 

5. Insurance

You are strongly encouraged to obtain suitable medical insurance prior to booking a Tour, as well as cancellation insurance.

You must carry proof of valid travel insurance, covering all registered participants of Your booking and all activities and risks, as well as all geographic regions related to Your Tour with Magma Geopark for the total duration of the Tour. Magma Geopark may ask to present such proof prior to and during the Tour.